1. Order Processing

  • Orders are processed and shipped within 24 hours of confirmation (excluding Sundays and public holidays).
  • Orders placed after 12 PM will be processed on the next business day.
  • For prepaid orders, customers are required to share a payment screenshot via WhatsApp: 03322255024 to confirm the order.

2. Delivery Time

  • Karachi: 1-2 business days
  • Other major cities: 3–4 business days
  • Remote areas: 4–5 business days
    Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or national holidays.

3. Cash on Delivery (COD) Orders

  • Please provide accurate contact details at checkout.
  • Customers must be available at the time of delivery and ensure the exact cash amount is ready.

4. Delivery Issues & Delays

  • If your order is delayed beyond the estimated time, please contact us at impressionbyscents@gmail.com or WhatsApp 03322255024 for support.
  • If a package is returned due to an incorrect address or repeated failed delivery attempts, customers may be required to pay re-shipping charges.